Stractive

NEW IN

Hyper Active

THERMO
ACTIVE

MEET YOUR EXPECTATION

Frequently asked questions

NO UNBOXING VIDEO = NO RETURN, NO REFUND

To process any claim for wrong item, missing item, damage, or defect:

You MUST provide a clear, continuous unboxing video starting from the unopened parcel,
showing: Shipping pouch
Waybill Opening of the package Condition of the item(s) inside

Without an unboxing video, any return/refund request will be automatically denied, regardless of the issue.

This protects both the customer and our shop from fraudulent claims and courier mishandling disputes.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

All orders are processed within 1–2 business days (Monday–Saturday, excluding holidays).
Orders placed before 2:00 PM are usually processed the same day.
During peak seasons, promo events, or nationwide sales, processing may extend to 2–4 business days, but we always do our best to ship earlier.

Stock Availability

In case an item becomes unavailable due to system delay, you will be notified immediately for:ReplacementRefundOr conversion to store credit

Order Confirmation

You will receive a confirmation email/SMS after checkout.
Please review all details before placing the order as we ship based on the information provided.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Account

NEW IN

CATEGORIES

BUILT FOR YOUR MOVEMENT

THERMO
ACTIVE

Frequently asked questions

NO UNBOXING VIDEO = NO RETURN, NO REFUND

NEW IN

CATEGORIES

BUILT FOR YOUR MOVEMENT

THERMO ACTIVE

Frequently asked questions

NO UNBOXING VIDEO = NO RETURN, NO REFUND

THERMO
ACTIVE