At Stractive , our goal is to provide a fast, smooth, and hassle-free delivery experience for all customers local and international. Below is our complete Shipping Policy with all the important details you need to know.
1. ORDER PROCESSING
Order Verification & Handling Time
- All orders are processed within 1–2 business days (Monday–Saturday, excluding holidays).
- Orders placed before 2:00 PM are usually processed the same day.
- During peak seasons, promo events, or nationwide sales, processing may extend to 2–4 business days, but we always do our best to ship earlier.
Stock Availability
- In case an item becomes unavailable due to system delay, you will be notified immediately for:
- Replacement
- Refund
- Or conversion to store credit
Order Confirmation
- You will receive a confirmation email/SMS after checkout.
- Please review all details before placing the order as we ship based on the information provided.
2. DOMESTIC SHIPPING (PHILIPPINES)
We ship nationwide using reputable couriers such as J&T Express, Ninja Van, LBC, and other partner logistics.
Estimated Delivery Timeframes
- Metro Manila: 1–3 working days
- Luzon: 2–5 working days
- Visayas: 3–7 working days
- Mindanao: 3–8 working days
- Far/remote areas: Additional 1–3 days depending on accessibility
Note: Delivery timelines may vary based on courier operations, weather, holidays, and unforeseen events.
3. OVERSEAS / INTERNATIONAL SHIPPING
We offer international shipping via trusted logistic partners.
Supported Regions
- Asia: Singapore, Malaysia, Japan, South Korea, Hong Kong, Taiwan, UAE
- Australia & New Zealand
- North America: USA, Canada
- Europe: Selected major countries
(If your country isn’t listed, message us — we will check availability.)
Estimated Delivery Timeframes
- Asia: 7–14 working days
- Middle East: 10–20 working days
- USA & Canada: 12–25 working days
- Europe: 15–30 working days
- Oceania: 10–20 working days
Transit times vary based on customs inspection, local courier handling, and country regulations.
Customs, Duties & Import Taxes
- Customs fees vary per country.
- These charges, if any, must be shouldered by the buyer.
- Stractive PH is not responsible for delays caused by customs inspections or clearance procedures.
4. SHIPPING FEES
Shipping fees are calculated at checkout based on:
- Weight of the items
- Shipping destination
- Courier rates
- Chosen delivery method (standard or express, if available)
For international orders, rates depend on region and volumetric weight.
5. ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email/SMS.
You may track your parcel through:
- The courier’s official tracking page
- Shopify order tracking system (if enabled)
Please allow 12–24 hours for the courier to update tracking status.
6. DELIVERY ISSUES
Delayed Shipments
Delays can happen due to:
- Courier backlogs
- Vehicle breakdowns
- Weather disruptions
- Holidays
- Remote delivery locations
- Incorrect or incomplete shipping details provided by the customer
Stractive PH is not liable for delays caused by third-party courier services, but we will assist you in tracking and following up if needed.
Incorrect / Incomplete Address
If the address provided is incomplete or incorrect:
- Courier may attempt delivery but fail
- Parcel may be returned to us
Reshipping fees must be shouldered by the customer.
We highly recommend double-checking your delivery address before checkout.
Failed Delivery Attempts
If the courier attempted delivery but no one was available to receive the package:
- Courier may attempt again
- Courier may transfer the parcel to a nearby pickup hub
- Prolonged unclaimed parcels are returned to sender
Reshipping fees will apply.
Lost or Stolen Packages
- If tracking shows “Delivered” but you did not receive the parcel, contact us immediately.
- We will coordinate with the courier, but please note that courier investigations may take 5–15 working days.
- Stractive PH is not responsible for lost parcels due to theft, incorrect delivery by courier, or parcels marked “Delivered” but not received.
7. PACKAGING & HANDLING
We ensure that every order is packed securely using:
- Tamper-proof courier pouches
- Bubble wrap for sensitive products
- Extra layers for international shipments
Our team takes all necessary steps to protect your items during transit.
8. SPECIAL REMINDERS FOR LIQUID CHALK & GYM ACCESSORIES
Some areas or countries may have restrictions on carrying liquid or powder-based items.
If your country prohibits certain goods, we will notify you before shipping.
