Frequently asked questions
What is the return policy?
NO UNBOXING VIDEO = NO RETURN, NO REFUND
To process any claim for wrong item, missing item, damage, or defect:
- You MUST provide a clear, continuous unboxing video starting from the unopened parcel,
- showing: Shipping pouch
- Waybill Opening of the package Condition of the item(s) inside
Without an unboxing video, any return/refund request will be automatically denied, regardless of the issue.
This protects both the customer and our shop from fraudulent claims and courier mishandling disputes.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
- All orders are processed within 1–2 business days (Monday–Saturday, excluding holidays).
- Orders placed before 2:00 PM are usually processed the same day.
- During peak seasons, promo events, or nationwide sales, processing may extend to 2–4 business days, but we always do our best to ship earlier.
Stock Availability
- In case an item becomes unavailable due to system delay, you will be notified immediately for:ReplacementRefundOr conversion to store credit
Order Confirmation
- You will receive a confirmation email/SMS after checkout.
- Please review all details before placing the order as we ship based on the information provided.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
