Terms of service

Welcome to Stractive PH! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our store, you agree to follow these Terms.

If you do not agree, please stop using the site immediately.

1. OVERVIEW

  • This website is operated by Stractive PH.

  • We offer this site, including all information, products, and services, conditioned upon your acceptance of these Terms.

  • By visiting, browsing, or purchasing, you engage in our “Service” and agree to the Terms of Service stated here.

We reserve the right to update or replace any part of these Terms at any time. Continued use of the site means you accept the updated Terms.

2. ONLINE STORE TERMS

By using this site, you confirm that:

  • You are at least 18 years old, or using the site under supervision.

  • You will not use our products or site for illegal, harmful, or unauthorized purposes.

  • You will not transmit viruses, worms, or any destructive code.

  • You will not attempt to gain unauthorized access or disrupt the site.

Violation of any Terms will result in termination of your access.

3. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time.

  • You understand that your content (excluding payment information) may be transferred unencrypted over networks.

  • Payment information is always encrypted and never stored by us.

  • You agree not to copy, duplicate, sell, or exploit any part of the Service without written permission.

4. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on the site is:

  • Inaccurate

  • Incomplete

  • Not up to date

Content may include historical data or typographical errors. We reserve the right to modify content at any time.

5. MODIFICATIONS TO THE SERVICE & PRICES

  • Prices of products may change without notice.

  • We may modify, update, or discontinue the Service anytime without liability.

  • We are not responsible for price changes, stock changes, or service interruptions.

6. PRODUCTS & SERVICES

Certain products or services may:

  • Be available online only

  • Have limited quantities

  • Differ in appearance due to screen/device color variations

We may limit sales to certain locations, individuals, or orders.

All product descriptions and pricing may change at any time.

7. ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Reject suspicious, fraudulent, or error-related orders

You agree to provide accurate, complete, and up-to-date information for all purchases.

Incorrect addresses may lead to failed deliveries or return-to-sender.
Reshipping fees apply for customer errors.

8. SHIPPING & DELIVERY

Shipping is governed by our Shipping Policy.

Once an order is handed to the courier:

  • Risk of loss transfers to the buyer

  • We are not liable for courier delays, loss, or mishandling

  • Delivery estimates are not guaranteed

Incorrect or incomplete addresses provided by the customer will result in delays or failed delivery.

9. RETURNS, REFUNDS & REPLACEMENTS

All returns, refunds, and replacements follow our Return & Refund Policy.

STRICT RULE:

📌 NO UNBOXING VIDEO = NO RETURN, NO REFUND, NO REPLACEMENT.

You agree to record a clear unboxing video starting from the unopened parcel as proof.
Requests without video proof will be automatically denied.

We reserve the right to refuse a return/refund if:

  • Item was used, worn, washed, or damaged

  • Packaging is incomplete

  • Claim lacks proper proof

  • Request is submitted beyond our 7-day window

10. OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools, couriers, or apps. You acknowledge that:

  • We do not monitor or control these external tools

  • They are used at your own risk

  • We are not responsible for damages caused by third-party services

Links to third-party websites are not affiliated with us unless stated.

11. USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send suggestions, reviews, comments, ideas, or creative content, you agree that:

  • We may edit, publish, copy, or distribute them

  • We are not obligated to maintain confidentiality

  • We may remove content we deem abusive, harmful, or misleading

You agree that your content will not include:

  • Illegal material

  • False or misleading statements

  • Malware, viruses, or harmful code

  • Harassment, hate, or offensive language

12. PERSONAL INFORMATION

Your privacy is handled according to our Privacy Policy.
By using our site, you consent to the collection and handling of personal data needed to process orders.

13. ERRORS, INACCURACIES & OMISSIONS

Sometimes information on the site may contain:

  • Typographical errors

  • Pricing mistakes

  • Shipping fee errors

  • Product description inaccuracies

  • Stock inconsistencies

We reserve the right to correct or update information even after an order has been placed.

14. PROHIBITED USES

You are prohibited from using the site or its content to:

  • Violate laws or regulations

  • Infringe on intellectual property rights

  • Harass or abuse others

  • Submit false information

  • Upload viruses or malicious code

  • Collect personal information of others

  • Interfere with security features of the site

Any violation may result in termination of your access and possible legal action.

15. DISCLAIMER OF WARRANTIES

We do not guarantee that:

  • The service will be uninterrupted, timely, secure, or error-free

  • The results obtained from the service will be accurate

  • Errors will always be corrected immediately

You agree that your use of the service is at your own risk.

16. LIMITATION OF LIABILITY

Stractive PH is not liable for:

  • Any injury or damage caused by misuse of products

  • Loss caused by courier delays, mishandling, or failed delivery

  • Loss of data, profits, or revenue

  • Errors in shipping, pricing, or product information

  • Damages caused by third-party service providers

Our maximum liability is limited to the total amount you paid for your order.

17. INDEMNIFICATION

You agree to indemnify and hold Stractive PH harmless from any claim arising from:

  • Your breach of these Terms

  • Your misuse of our products

  • Your violation of any law or rights of a third party

18. SEVERABILITY

If any part of these Terms is deemed unlawful or invalid, the remaining sections will still remain in effect.

19. TERMINATION

We may suspend or terminate your access to our Services at any time if you:

  • Violate these Terms

  • Engage in fraudulent or abusive behavior

  • Provide false information

All obligations and liabilities prior to termination will still apply.

20. GOVERNING LAW

These Terms are governed by the laws of the Republic of the Philippines.
Any dispute will be settled under Philippine jurisdiction.

21. CONTACT INFORMATION

Questions about these Terms of Service?
Contact us at:

SHOPIFY LIVE CHAT 
FACEBOOK: STRACTIVE
INSTAGRAM: STRACTIVE PH